Privacy Notice

Who we are

Nurse Excellence Academy ("Nurse Excellence Academy", "we", "us") provides educational courses, downloadable toolkits, pocket guides, and interactive clinical tools for long-term care nurses and facilities. We act as the data controller for the personal data described in this notice. You can reach us through our contact page.

Personal data we collect

• Account data: name, email address, login credentials, and account settings.
• Purchase and entitlement data: which courses, toolkits, or pocket guides you own, order references, and access status.
• Learning data: learning progress, course completion records, saved notes, knowledge-check responses, and other educational activity associated with your use of the platform.
• Support data: messages, inquiries, and attachments you send us.
• Technical data: IP address, device and browser identifiers, and usage/telemetry from pages and tools you use.

Payment card details are collected and processed by Stripe, not by us. Data you enter into our interactive clinical calculators is processed to produce your result and is not used to identify residents or patients.

Why we use it, and our legal basis

• Providing the service — account creation, delivering purchased content, and tracking your learning progress. Legal basis: performance of a contract.
• Customer support — answering questions and resolving issues. Legal basis: contract performance and legitimate interests.
• Security and fraud prevention — protecting accounts and content from misuse. Legal basis: legitimate interests.
• Product improvement — understanding which resources are used and where learners get stuck. Legal basis: legitimate interests.
• Marketing emails — sending updates about new courses and resources. Legal basis: consent, which you can withdraw at any time.
• Legal and tax obligations — record keeping we are required to maintain. Legal basis: legal obligation.

Who we share data with

• Service providers / subprocessors — hosting, database, email delivery, video hosting, and support tooling providers acting on our instructions.
• Payment processing — Stripe securely processes payments, issues transaction receipts, and handles refund transactions. We do not receive or store your full card details.
• Professional advisers — legal and accounting advisers where necessary.
• Authorities — where we are required to disclose by law or to protect legal rights.

We do not sell your personal data.

Retention

We keep account, purchase, and course-completion records for as long as your account is active and afterwards only as long as needed for legal, tax, and internal record-keeping purposes. Support messages and technical logs are kept for a shorter period. When data is no longer needed, we delete or anonymize it.

International transfers

Our providers may process data outside your country, including outside the UK and EEA. Where that happens, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal data, to object to certain processing, and to withdraw consent. You may also have the right to complain to your data protection supervisory authority. Contact us through our contact page and we will respond within one month.

Security

We use appropriate technical and organizational measures, including encryption in transit, access controls, and row-level database permissions, to protect personal data against unauthorized access, loss, or disclosure.

Cookies

We use essential cookies and similar storage to keep you signed in, remember your cart, and secure the site. You can manage or clear cookies through your browser settings; blocking essential cookies may prevent parts of the site from working.

Changes

We may update this notice as our services change. The "last updated" date above reflects the current version.